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Controller: JAMES & RITA, S.L. - hereinafter JAMES & RITA
Tax ID: B02828614
Registered Address: Avda. Diagonal 605 7º - 4ª, 08028, Barcelona, Spain
Email: info@jamesandrita.com
Registration Details: Registered in the Commercial Registry of Barcelona, Volume 47563, Folio 119, Sheet 555681, Entry 1
The use of JAMES & RITA services is subject to the Terms and Conditions of Use described below.
Therefore, Users are advised to carefully read these Terms and Conditions of Use. For any questions or clarifications, Users may contact JAMES & RITA through the following email address: info@jamesandrita.com.
The application may be downloaded free of charge. However, in order to use it, an offline contract with JAMES & RITA must be signed. For more information: info@jamesandrita.com.
These Terms and Conditions of Use shall apply to the access and use of JAMES & RITA and/or any functions, content, tools, and services related to the application.
JAMES & RITA reserves the right to change or modify any of the Terms and Conditions of Use contained herein or in any service policy. Users of JAMES & RITA will be informed in advance of any changes affecting these Terms and Conditions of Use and/or the functionality of the application. Any change or modification shall become effective once published on the website located at www.jamesandrita.com and/or within the JAMES & RITA application.
JAMES & RITA is intended for hotels in order to efficiently and practically manage internal tasks such as check-in, guest request management, complete room management, hotel maintenance management, restaurant reservation management, and customer service request management.
JAMES & RITA is a real-time, multi-device, multi-channel communication ecosystem that enables the exchange of relevant information between the client and each department of the establishment throughout the entire guest journey.
Likewise, it facilitates interdepartmental and intradepartmental communication to eliminate information silos within operational workflows and provide an efficient and comprehensive customer service experience.
It is composed of the following services:
Specially designed to provide an extremely high-quality guest service experience. Upon guest arrival, it enables all check-in experiences that the hotel may activate:
"Paperless" check-in.
Self check-in at the "check-in corner".
Mobile VIP check-in.
Mobile self check-in in conjunction with the "JAMES & RITA" app specially designed for end guests.
Including, if decided by the hotel, the management of advance payment for the stay.
During the guest’s stay, JAMES & RITA Guest Manager can receive and manage any request made by the guest:
Requests to housekeeping: extra cleaning, minibar refill, laundry.
Requests to maintenance: incidents.
Requests to concierge: car parking, luggage, tickets, reservations.
General requests, guest services, loan items, lost property, complaints.
Whether submitted directly through JAMES & RITA Guest Manager, through any other digitalization service (JAMES & RITA Housekeeping, JAMES & RITA Maintenance, JAMES & RITA Valet), or directly by the guest through the "JAMES & RITA" app.
Additionally, it allows monitoring of service quality by configuring alerts whenever a request has not been completed within the time defined by the organization. This enables real-time corrective actions that minimize the impact of non-compliance on the establishment’s reputation.
Without time limitation, an activity log per guest will be maintained for analysis and corrective decision-making regarding service delivery or to address future claims.
This software service supports the full operation of a hotel’s housekeeping department.
Allowing end users to work with different profiles such as executive housekeeper, supervisor, or room attendant, the service offers the following functionalities:
Resource planning.
Definition of work routes by user.
Trolley inventory control.
Room and area status updates.
Task control by user, location, and status.
Guest attention management.
Minibar control.
Lost property registration.
Laundry service management.
Guest request registration.
Maintenance incident reporting.
Discrepancy management.
Loan item inventory and control.
Online integration with JAMES & RITA for direct reception of guest requests related to the department.
Online integration with James & Rita Maintenance for reporting and monitoring incidents.
Online integration with James & Rita Guest Manager for relevant guest information or requests submitted through that service.
This software service supports the full operation of a hotel maintenance department.
End users may work with different hierarchies (managers/technicians) and profiles according to their capabilities or incident types. Its main functionalities include:
Technician and work profile management.
Incident type configuration.
Incident management: creation and resolution.
Preventive maintenance configuration.
Scheduled task planning.
Counters and reading processes.
Consumption monitoring.
Pool parameter recording.
Incident tracking.
Resolution time monitoring.
Machine configuration and maintenance.
Complex maintenance planning.
Online integration with JAMES & RITA.
Online integration with James & Rita Housekeeping.
Online integration with James & Rita Guest Manager.
This software service manages restaurant table reservations within the establishment.
The service manages reservations from both hotel guests and non-resident customers. It also includes its own booking engine that can be activated through the establishment’s website for online reservations by non-resident customers.
Main functionalities include:
One-click reservation management.
Restaurant table distribution by zones.
Reservation management for any day, assigning tables immediately or later.
Changing assigned tables by dragging the reservation with one finger.
Real-time restaurant sales blocking and closure.
Reservation visualization through table maps or classic view.
Shift and schedule management.
Decorative table layout configuration.
Table linking and grouping.
No-show guest control.
Easy guest check-in and check-out.
Multiple languages.
Booking engine for your website.
Online integration with JAMES & RITA for direct reservations made by guests through the app.
Online integration with James & Rita Guest Manager for table reservations through that service.
Proprietary customer database.
This software service enables the hotel concierge department to manage guest requests.
Main functionalities include:
Guest vehicle collection management.
Parking space control.
Luggage service with QR code issuance for storage management.
Guest vehicle delivery and key management.
Direct luggage pickup request service.
Reception of guest concierge requests.
Online integration with James & Rita Guest Manager for receiving requests submitted through that service.
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