We are the only solution on the market that seamlessly connects guests with all service areas of a hotel within the same information system. This way, teams work in a more coordinated and organized way to deliver on guest expectations.
No, James & Rita acts as an extension of your PMS, with which we seamlessly integrate. James & Rita gives hotel staff from each service area the latest mobile technology, allowing them to perform their work in the most efficient way and offer guests the best possible service.
Yes, absolutely. It is in fact very much likely that we already have a two-way integration with your PMS. If not, James & Rita swiftly integrates with all PMS on the market.
The technical requirements are a fast and stable WiFi network and mobile devices for your hotel staff. James & Rita runs on Android (7 or higher) or iOS (10.3 or higher), and on desktop computers with Windows 10 or MacOs.
James & Rita offers specific solutions for all departments involved in the operations side of the hotel business: front desk, housekeeping, maintenance, F&B, concierge or valet.
Although some of our clients contract the whole package right away, many choose to start with one or two solutions. Depending on their needs, they then decide to take on the other modules at a later stage.
No, with James & Rita hotel staff can place any service request on behalf of the guest which is then directly passed on to the department in charge of processing it. Thus, guests do not necessarily need to download the guest app to receive an exceptional service in a hotel using James & Rita. However, the James & Rita Guest app allows guests, among other things, to check in and check out online, get their digital room key, place any type of service requests and receive real-time updates on the status of these requests.
James & Rita is designed to offer guests a new communication channel throughout the entire guest journey. With their smartphone, guests can now easily check in, open the door to their room, reserve a table at the restaurant, request and pay for any service, open a chat with the front desk, access hotel information, and much more.
To all those who want to improve the guest experience and streamline internal processes. With James & Rita, guest requests are dispatched in real time to the appropriate department, allowing the hotel to significantly reduce response times. Whether you are a small hotel or a large resort, James & Rita will make a difference in terms of guest and staff satisfaction as well as to your bottom line.
Very! Right from the start each hotel is assigned a dedicated customer success manager to make the onboarding process as quick and easy as possible and ensure maximum client satisfaction. In addition to that, we provide all our customers access to our 24/7 help desk support.
Thanks to substantial gains in operational efficiency, hotels quickly see their operating costs go down. But the ROI also comes from the elevated guest experience and the newly available cross- and upselling opportunities.
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